Refund and exchanges

We take great pride in our reputation for quality. We will provide you with an exchange/refund for items only where the item is damaged or faulty. We do not offer exchanges or refunds in any other circumstances. 

We will provide you with an exchange at our discretion for items that:

  • are faulty (unless caused by you)
  • have been wrongly described. Please note that products may vary slightly from the images presented. Returns and exchanges will only be accepted if the product description is completely wrong.
  • are different to the goods that you ordered (does not include colour variation or the unique qualities of marble as a natural material) 
  • all returns must be returned to us within 7 business days of receiving the goods to be eligible for an exchange/refund. Return requests after this period will not be accepted 

To exchange/refund any damaged/faulty goods, items must be returned with the following criteria: 

  • the goods are in saleable condition
  • the goods have not been damaged further
  • the goods are returned within 10 business days of receipt of delivery; and
  • the original invoice as proof of purchase is provided
  • the goods are in original gift boxes that are undamaged